FAQ's

Frequently Asked Questions (FAQs)

Q: How long does courier delivery take?

A: We ship nationwide via The Courier Guy. Main city centers (Johannesburg, Cape Town, Durban, Pretoria) generally take 1–3 business days. Regional and outlying towns take 3–5 business days.

Q: How much does shipping cost?

A: We charge a standard flat rate of R90 for major hubs, and R160 for regional areas. All orders over R1000.00 qualify for Free Shipping.

Q: Can I track my order?

A: Yes! The exact second your order is handed over to the courier, we will email you a live tracking link so you can follow your parcel's journey.

Q: Can I return a skincare or supplement product if I change my mind?

A: Due to health, safety, and hygiene regulations, we cannot accept returns or offer refunds on any opened or unsealed products. If the item is completely unopened and in its original packaging, you may return it within 7 days at your own courier expense.

Q: What should I do if my package arrives damaged or leaking?

A: We take utmost care and precision to pack our products to prevent accidents appropriately. However, if a courier mishap occurs, please email elementaryhealthskin@gmail.com within 48 hours with photos of the leak or damage. We will immediately arrange a free replacement.

Q: Is it safe to enter my banking details on your site?

A: Completely safe. Your transaction is processed through Payfast, a highly secure, PCI-compliant South African payment gateway. Our website never sees or saves your financial data.