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Privacy policy

Privacy Policy

14 August 2026

At Elementary Skin & Health ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website Elementary- Skincare & Health Supplements and purchase our skincare and health products. [7, 8]

By using our website, you agree to the collection and use of information in accordance with this policy, in compliance with the South African Protection of Personal Information Act (POPIA). [9]

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following personal information:

Identity and Contact Data: Your full name, delivery address, billing address, email address, and phone number.
Transaction Data: Details about the specific skincare items, or health supplements you purchase from our store.
Technical Data: Your IP address, browser type, and how you interact with our storefront (collected via cookies through Google Sites and Ecwid). [10, 11, 12, 13, 14]

Note: We do not collect or store your financial or credit card information. All transactions are securely processed externally through our payment gateway provider, Payfast. [15, 16]

2. How We Use Your Information

We process your personal information for lawful business purposes, including:

Fulfillment: Processing, packing, and dispatching your health and skincare orders.
Delivery: Sharing your name, phone number, and delivery address with our logistics partner, The Courier Guy, so they can deliver your parcels and send you tracking notifications.
Communication: Sending you automated order confirmations, shipping updates, and responding to your customer support queries.
Legal Compliance: Meeting our financial tracking and tax obligations under South African law (SARS). [17, 18, 19, 20, 21]

3. Sharing Your Information with Third Parties

We will never sell or rent your personal information to third parties. We only share your data with trusted service providers necessary to operate our online store:

Ecwid: Our e-commerce platform that hosts our shopping cart system.
Payfast: Our secure payment gateway that processes your ZAR transactions.
The Courier Guy: Our domestic courier service responsible for delivering your goods.
Law Enforcement: Only if strictly required to do so by South African law or a formal court order. [22, 23]

4. Data Security

We take the security of your personal information seriously. Our website is hosted via Google Sites (secured by Google's infrastructure), and our checkout system is powered by Ecwid, which is PCI-DSS Level 1 Certified (the highest security standard for e-commerce). While we implement strict measures to protect your data, please note that no method of transmission over the internet is 100% secure. [24, 25, 26]

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access the personal data we hold about you.
Request the correction or update of any incorrect or outdated personal data.
Request that we delete your personal data from our systems (provided it is no longer required to fulfill an active order or for legal tax records).
Object to your data being used for direct marketing purposes. [27, 28, 29, 30]

6. Cookies

Our website uses cookies to enhance your browsing experience, remember the items in your shopping bag, and analyze site traffic. You can choose to disable cookies through your web browser settings, though doing so may cause certain parts of our store layout to function incorrectly. [31, 32, 33, 34, 35]

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your POPIA rights, or need to update your details, please contact our designated Information Officer at:

Business Name: Elementary Skin & Health
Email Address: elementaryhealthskin@gmail.com
Physical/Postal Address: Online store only, Cape Town, Western Cape

[1] https://captivity.co.za

[2] https://www.shoping.co.za

[3] https://www.netlawman.co.za

[4] https://www.termsfeed.com

[5] https://learn.quicko.com

[6] https://www.privyr.com

[7] https://www.efusiontech.com

[8] https://www.advanceafrica.co.za

[9] https://www.pnet.co.za

[10] https://noli.com

[11] https://www.zoelle.com

[12] https://www.reframehealth.uk